FAQS
Thank you for choosing our smart device products. Below are the most frequently asked questions and answers from our customers, hoping to help you understand our products and services more easily.
About Smartwatches
1. Which mobile operating systems does my smartwatch support?
Most smartwatches support iOS and Android systems. Please refer to the product details page for specific compatible versions.
2. Can my smartwatch make and receive calls?
Some models support Bluetooth calling, answering calls, making calls, and message notifications. Features may vary between products.
3. Does my smartwatch support activity tracking?
Yes, most smartwatches support heart rate monitoring, sleep tracking, step counting, calorie tracking, and various sports modes. Some models also support blood oxygen monitoring.
4. Is my smartwatch waterproof?
Some products are waterproof for everyday use or sports, but we do not recommend wearing them while swimming, showering in hot water, in saunas, or deep-sea diving.
About Smart Rings
5. What functions do smart rings offer?
Smart rings typically support sleep monitoring, heart rate detection, activity data recording, message notifications, and health data synchronization. Some models support gesture control.
6. How to choose the right smart ring size?
We recommend measuring according to the size guide provided on the product page. If you are unsure of your size, please contact customer service for assistance.
7. How long is the battery life of the smart ring?
Battery life varies depending on the model, typically lasting 3 to 7 days. The exact time will vary depending on usage frequency.
About Smart Glasses
8. Do the smart glasses support music playback?
Some smart glasses support Bluetooth connectivity, music playback, call functionality, and voice assistants.
9. Can I replace the lenses for myopia in the smart glasses?
Some models support replacing the lenses for myopia. We recommend having it installed at a professional optician.
10. Are the smart glasses suitable for everyday wear?
Our smart glasses feature a lightweight design, suitable for commuting, office work, outdoor sports, and daily use.
About Charging and Battery
11. What charging methods does the product support?
Different products may use magnetic charging, Type-C charging, or wireless charging. Please use compatible charging devices.
12. Do I need to fully charge it for first use?
It is recommended to fully charge the device before first use for a more stable user experience.
13. How long is the battery life?
Smartwatches typically last 2 to 10 days, smart rings approximately 3 to 7 days, and smart glasses typically last several hours depending on usage.
About Connectivity and the App
14. Do I need to download an app?
Most smart devices require an official app for data synchronization, function settings, firmware upgrades, and health data viewing.
15. What if I can't connect to the device?
We suggest trying the following methods:
• Turn on your phone's Bluetooth
• Restart your device
• Re-pair the app
• Update the app version
• Check your phone's system compatibility
If the problem persists, please contact customer service for assistance.
About Orders and Shipping
16. Do you offer free shipping?
Yes, we offer free standard worldwide shipping. Additional shipping fees may apply to some remote areas.
17. How long does it take for my order to ship?
Orders are usually processed and shipped within 1 to 3 business days. Slight delays may occur during holidays or promotional periods.
18. How do I track my shipment?
After your order ships, you will receive a confirmation email with a tracking number, allowing you to check your package status at any time.
Regarding Returns and Exchanges
19. Can I return items?
Yes. You can apply for a return within 30 days of receiving the item. Please refer to our return and exchange policy for details.
20. What if the item is damaged?
If you receive a damaged item, please contact customer service within 7 days and provide relevant photos or videos. We will arrange for an exchange, replacement, or refund depending on the circumstances.
Contact Us
If you have any further questions, please feel free to email our customer service team at tide@antmoltbot.com. We will assist you as soon as possible.