Delivery Information

Thank you for choosing our smart device products. We are committed to providing safe, efficient, and reliable delivery services to users worldwide, making your smart technology experience easier and more worry-free from the moment you place your order.

1. Delivery Area

We support delivery to many countries and regions worldwide. If you are temporarily unable to place an order in your area, please contact customer service for assistance.

2. Order Processing Time

All orders will be processed after payment is received.

Order Processing Time: 1–3 business days

Processing time may be slightly longer in the following situations:

• Holidays

• Promotional periods

• New product launches

You will receive a shipping confirmation email after your order is shipped.

3. Shipping Methods

We offer worldwide shipping and use reliable international logistics channels by default:

USPS / UPS / FedEx (within the US)

DHL Express / Aramex (international express)

EMS / ePacket (international standard shipping)

4. Free Global Shipping

We offer free standard shipping on all orders, with no minimum purchase requirement.

Enjoy worldwide shipping without paying extra shipping fees.

Additional shipping fees may apply to some remote areas or special addresses. We will contact you in advance to confirm in special circumstances.

5. Regarding Battery and Smart Device Shipping

Since smartwatches, smart rings, and smart glasses contain lithium batteries, we will use packaging and logistics methods that comply with international shipping standards for delivery.

Delivery times may be slightly longer in some countries or regions due to air transport policies.

We will choose safe and stable logistics channels to ensure your device arrives smoothly.

6. Logistics Tracking

After your order is shipped, the system will automatically send logistics tracking information to your email address.

You can check the package's shipping status at any time using the tracking number.

If you haven't received the email, please check your spam/junk mail folder or contact customer service for assistance.

7. Secure Packaging

To protect your smart devices from damage during transportation, we use:

• Shockproof packaging

• Compression protection

• Anti-static treatment

• Reinforced outer packaging

Ensuring your device arrives safely.

8. Delivery Delay Notice

The following situations may cause delivery delays:

• Customs inspection

• Flight delays

• Severe weather

• Peak holiday season

• Incomplete address information

• Local delivery restrictions

Thank you for your understanding and patience.

9. Shipping Address Instructions

Please ensure you fill in accurate and complete shipping information, including:

• Recipient's name

• Street address

• Zip code

• Phone number

Delivery failure or return due to an incorrect address may require additional shipping fees.

10. Customs Duties and Import Taxes

Some countries and regions may levy customs duties or import taxes according to local policies.

These fees are usually borne by the buyer; please refer to local customs regulations for details.

11. Contact Us

If you have any questions about shipping, logistics, or order status, please feel free to contact our customer service team at tide@antmoltbot.com. We will assist you as soon as possible.