Returns and Exchanges

Thank you for choosing our smart device products. We always value every customer's shopping experience and are committed to providing reliable after-sales service.

1. Return Period

You can apply for a return within 30 days of receiving the goods.

Orders placed after 30 days may not be eligible for return.

2. Return Conditions

To ensure a smooth refund, returned goods must meet the following conditions:

• The goods are not damaged by human error.

• They are in normal appearance condition.

• They do not affect resale.

• Accessories, charging cables, and packaging boxes are intact.

• There are no obvious bumps, scratches, or water damage.

Please try to retain the original packaging and accessories.

3. Returns are not supported in the following situations

The following products or situations are generally not eligible for returns:

• Products damaged by human error

• Equipment that has been water-damaged, dropped, or disassembled without authorization

• Orders exceeding the return period

• Missing important accessories or packaging

• Special products that have been activated and affect resale

4. Exchange Policy

If you receive a product with the following issues, we support free exchanges:

• Damage during shipping

• Received the wrong product

• Equipment cannot be turned on normally

• Obvious manufacturing defects

• Missing accessories

Please contact customer service within 7 days of receiving the product and provide:

• Order number

• Problem description

• Product photos or videos

After approval, we will arrange an exchange service as soon as possible.

5. Product Fault Description

If the equipment experiences quality problems under normal use, please contact us promptly.

Some products may offer:

• Technical support

• Troubleshooting

• Replacement service

• Parts replacement

Please do not disassemble the equipment yourself, as this may affect after-sales service.

6. Return and Exchange Process

Step 1: Contact Customer Service

Please contact us via email and provide:

• Order number

• Purchaser's name

• Problem description

• Product photos or videos (if applicable)

Step 2: After-sales Review

Customer service will complete the review within 1-3 business days and provide a follow-up solution.

Unauthorized returns are prohibited.

Step 3: Return the Goods

Please pack the product properly before returning it and retain the tracking number.

Return Address: 45 Friar Gate, Derby, England, DE1 1DA

We recommend using a trackable logistics service.

7. Refund Policy

After receiving and inspecting the returned goods, we will arrange a refund. The refund will be returned to your original payment account.

8. Shipping Information

We will cover shipping costs in the following situations:

• Damaged goods

• Wrong item sent

• Product quality issues

Buyer will be responsible for shipping costs in the following situations:

• Dislike or unwillingness to purchase

• Order error

• Returns due to non-quality issues

9. Special Notes Regarding Smart Devices

Smart devices are electronic products. Please avoid:

• Prolonged immersion in water

• High-temperature environments

• Using unofficial charging devices

• Unauthorized disassembly and repair

Damage caused by improper use may not be covered by after-sales service.

10. Contact Us

For any returns, exchanges, or product issues, please feel free to email our customer service team at tide@antmoltbot.com. We will assist you as soon as possible.